We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
If you have any after-sales questions, you can contact us in the following ways :


We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

Customers will only be charged once at most for shipping costs (it does not include returns);  it needs to be charged to the consumers for the return of the product.

1.Change your order information

If you would like to exchange the order, such as: size, color etc...please make sure your request is sent within the time frame.

If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 24 hours. In the meantime, in case you find any errors related to your order information, please get in touch with us by immediately emailing at  The Support Team would make a great effort to support dearest clients to correct their information in a timely manner as long as the parcels are still not shipped out. 

However, please be noted that If the packages are fulfilled and in transit, the company would reserve the right to reject your request. 


2. Return & Refund Policy

When you purchase something from our store, it means that our following policy has been acknowledged, approved and confirmed by you.

Please be noted that Unitrophy products are personalized & printed-on-demand items; therefore, our store DOES NOT accept any return requests regarding these items. Please determining exactly what you want to purchase is very important because after receiving your order, we would begin to produce it (such as size, the design). 

However, If you figure out any issues related to your order, please have a reference with our detailed policies below and  kindly mail to us as well as let us know what happened.

2. Return & Refund Conditions

If the item(s) you received reflect(s) one of the problems below, please contact us here to report and request a replacement.

The item received is incorrect or defective: For incorrect or defective items, we can replace/refund the order.

The item received is damaged/broken: For damaged/broken items, we can replace/refund the order.

The order arrived with one or more items missing: If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

Significantly different from the description or sample shown to you: If your order items have quality issues (such as blurry printing, faded printing, etc.), we can replace/refund the order.

Not what you ordered: If the item you received is totally different (different design or size) from what you ordered, we can replace the order.

In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it doesn't have a proper reason. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any item that is not in its original condition, is damaged or missing parts for reasons not due to our error. 

Return/Exchange Process:

Return shipping fees are at the customer's own expense.

We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives a to request the exchange/return.

Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.

Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. Please make sure you don't include non-items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds (if applicable)

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Most financial institutions will take an average of 10-14 business days to process the refund and reflect the refund on your statement, depending on the operation of different banks. 

If you haven’t received a refund yet, please contact your bank account first because it may take some time before your refund is officially posted or please contact us 

1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your Wallet or the original payment account, as per your request.
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.

Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .

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